Privacy policy

Protecting Your Privacy
When you use Flaviar's Website or Mobile App (collectively, “Website”), you are providing some personal information about who you are (“Personal Information”) and how you use our services. We, Flaviar, Inc. from New York, NY (“Flaviar” or “we”), collect, store and analyse this information to allow you to place orders, and access other functionality on the Flaviar's Website (“Services”), and to monitor technical performance of our services, discover the bugs and offer better services for the next visitors. At Flaviar we are committed to protecting the security of your personal information we collect and protect your privacy. Please, read on if you want to learn more.

By accessing the Flaviar’s Website or using the Services, you agree that we may collect, process, and share your information (including Personal Information) consistent with this Privacy Policy. 

How This Policy Applies
To perform our Services and communicate with you, we need to collect some Personal Information. This Privacy Policy describes what Personal Information we collect, how we collect it, store it and share it with third parties, how we use that information and the legal basis for doing so. It also explains how collected information may be used and your choices and rights regarding information you provide to us. 

Please note that this Privacy Policy is not applicable to third-party websites connected to this Website through links or applications. Clicking on such links may allow third parties to collect or share data about you. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner, as we do not control these websites and are not responsible for their privacy policies. We therefore recommend you read these websites’ privacy policies before clicking on any links or making use of the websites accessed by such links.

Types of Information We Collect
When you use our Website and Services, or communicate with us, we may collect the following information: 

1. User Account Information
   When you register on the Website or use our Services, we ask that you provide information that can be used to personally identify you. This includes details such as your full name, email address, phone number, date of birth, delivery address, and billing address.
   
2. User Credentials
   When you register as a member on our Website, you will be asked to provide credentials to allow you to access your account. These credentials may include a username, password, or similar.
   
3. Payment Card Information
   We collect and store the last four digits and expiration date of any payment card that you use to make a purchase on the Website. However, we do not collect or store full payment card numbers on our systems. All payments are processed using a secure third party.
   
4. Precise Location Data
   In some circumstances, we collect precise geolocation data (geolocation data sufficient to identify a street name and name of a city or town) from your device when you access the Website.
   
5. User Content
   We collect the data you submit when you contact Flaviar customer support; provide ratings or feedback for products or retailers; or otherwise engage directly with Flaviar. User content may include photographs, or audio or video recordings submitted by you in connection with a customer support request. In regards to the newsletter, we collect email open ratio, time of opening, and click ratio including time stamp regarding visited URLs in our newsletter. We maintain a record of products you have ordered to be able to fulfil the orders and for accounting purposes. We also maintain a record of products that are out of stock, but you expressed interest in using the “+ Add to Wishlist” feature that allows us to inform you when the product is back in stock.
   
6. Usage and Device Data
   We collect certain information automatically when you access the Website or by using cookies, as described in our Cookie Policy. This Technical Information may include your browser type and operating system, your Internet Protocol (IP) address, websites you visited before and after visiting the Website, information collected through cookies, and other technologies, standard server log information, and similar. You can set your browser to (partly) disable or refuse cookies. Please read our Cookie Policy for more information about the use of cookies. We may combine Technical Information that does not identify you with Personal Information. If we do so, we will treat the combined information as Personal Information under this Privacy Policy.

If you submit any personal information relating to other people to our service providers or to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We Collect Information
We gather information in the following manners:

1. Direct Interaction with You. Personal Information is provided directly by you when you sign up for the Website, use our Services, or reach out to us for assistance or support.
2. Using Tracking Technologies. We use automated techniques to gather information about you and your device as you access the Website. These automated methods include technologies like cookies, web beacons, and similar tools (referred to as 'Tracking Technologies'). Please read our Cookie Policy  for more information about the use of cookies.
   

How We Use this Information
We may use information that we collect from you for the following purposes, or as otherwise identified at the time of collection:

• Learn about how you use our Website and Mobile App and decide about changes, we want to implement to make your experience better,
• Communicate with you as Speakeasy Club Member to communicate about benefits you have as a member,
• Communicate with you regarding our latest offers,
• Process your orders to deliver fine spirits you ordered on our Website.

How Long Do We Keep your Information
Your information will be stored as long as your account is active to provide you with the Services you expect from us and/or for as long as we have your permission to keep it. Some of your personal information, like your shipping and billing addresses, will be stored with our partners or us as long as required by different laws that we need to comply with (for example tax laws). 

We also collect and maintain aggregated, anonymised or pseudonymized information which we may retain indefinitely to protect the safety and security of our Website, improve our Services or comply with legal obligations. For instance, we are required to retain records related to previous sales for financial reporting and compliance purposes. We may retain and use Information to, among other purposes, comply with our legal obligations, preserve our rights, resolve disputes and enforce our agreements.

You can always request deletion of your Personal Information by sending a request to privacy@flaviar.com. Please note that we may retain your Personal Information after a deletion request due to legal or regulatory requirements.

How Do We Share this Information with our Partners
We don’t publish any information about our users publicly. We share some information with our trusted third-party services that help us provide, improve, promote or protect our Services. Those third-party services include payment processors, fulfilment partners, services that help us manage our ads and similar.

Third-party services are authorised to use your personal information only in connection with services they provide for Flaviar, and we require them to use the same security and privacy standards as we do. When possible, we anonymise and aggregate the information we share with third-party services so that they are not able to identify you as an individual. 

In addition, we may disclose your personal data with competent authorities, to law enforcement authorities as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts or fraud or if we are otherwise legally obliged to do so. We may need to further share personal data to competent authorities to protect and defend our rights or the rights of our business partners.

If you choose to review products on our Website, we will add your First Name (as set in your Profile) together with the review. Comments you voluntarily post on public forums such as our blog will be displayed publicly along with the name you submit and the time at which you submitted the comment. Although we reserve the right to monitor and delete any activity at our discretion, all Information posted is unprotected and can be seen by anyone.

Choice and Transparency
You may exercise control over your Personal Information in the following ways:

1. Device Permissions. Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
2. Privacy Settings - Updating and Correcting Your Information. If you are a registered user, you have the ability to update or correct your Personal Information by accessing your profile page once you are logged in. If you are unable to make the necessary updates or corrections there, please request changes by contacting us at privacy@flaviar.com. 
3. Push Notification, and SMS Messaging. You may authorize us to communicate with you through push notifications, and SMS messages. You can adjust these settings at any time on you Account page.
4. Email communications. We include an “unsubscribe” link in each electronic newsletter or promotional e-mail we send you. If you no longer wish to receive such communications from us, please click that link and follow any additional instructions.
5. Tracking Technologies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings.If you do not accept cookies, you may experience some inconvenience in your use of the Website. You may opt out of receiving interest-based advertising on the Website here. 
6. Deleting your Information. You may request that we delete your Personal Information from our systems by contacting us at privacy@flaviar.com. Please note that it may take us several days to verify your identity and process your request.

Security and Data Protection
We do not rent or sell your personal data to third parties. We understand that security of your Personal Information is especially important. We protect the collected data according to the industry-standard practices and continuously improve security protocols. However, we understand that no electronic storage of the data or transmission over the internet is entirely secure. We cannot guarantee that Personal Information you provide will not be disclosed, misused, or lost by accident or by the unauthorized acts of others. We encourage all users to be careful whenever they store or post any personal information online, to change passwords often, use a combination of letters and numbers, and make sure they are using a secure device to access the Website and Services.

In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised, in accordance with applicable privacy protection laws. 

If you have reason to believe that the security of your account might have been compromised, or if you suspect someone else is using your account, please let us know immediately by sending an email to privacy@flaviar.com.

Personal Information About Underage Users and Children
We do not knowingly collect Information about or from minors, nor do we or any of our third parties direct any solicitations or advertisements to minors. You must be at least twenty-one (21) years of age to access the Website or Services in the United States and eighteen (18) years of age to access the Website and Services in EU countries and UK (the “Minimum Age” in that country). Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. 

If we learn that we collected Information about a user who is below the Minimum Age, we will immediately act to remove that Information. If you know of any individuals under the Minimum Age using the Website, please email us at privacy@flaviar.com so we can take action to prevent such access.

Notice to Users in States with Privacy Laws Additional Disclosures for United States Residents

If you are a resident of a US state that has enacted specific laws that govern how Flaviar can collect and process your Personal Information, for example California, Colorado or Virginia, please see our US Regional Privacy Policy, which provides additional information, disclosures, and describes your rights under applicable laws.

If you would like to exercise your right to “opt-out”, please do so here. To make any other requests under state law please please send an email to privacy@flaviar.com.

Contact
If you have any concerns or questions about how your data is being used or stored or any information that is related to security of your or other user’s data on Flaviar, or you wish to request disclosure or deletion, please send an email to privacy@flaviar.com or by post to our registered office at 244 Fifth Avenue, Suite F247, New York, NY 10001, marked for the attention of “The Legal Department”.

Changes to How We Protect your Privacy
We may update this Privacy Policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on this page and let you know about it, so you will be able to review the changes before you continue to use our Website and Services. If any non-significant changes to this Privacy Policy are unacceptable to you, you must contact us immediately and until the issue is resolved, stop using our website or any services we provide.

We kindly recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated in October 2023.