Where are the items shipped from?
A third party carrier ships the items we send you.
What happens if the delivery address is incorrect?
If the delivery address you provide is incorrect, we cannot accept any liability for delay or non-delivery. We also reserve the right to charge shipping costs to re-send the package. If you do not wish the goods to be re-sent we will, at our discretion, refund the value of the goods (except for the shipping costs).
What happens if I refuse the shipment?
If you refuse any shipments from Flaviar or if the delivery is not successful after the final delivery attempt to the specified address, you will be responsible for the original shipping charges, any duties, taxes, and/or customs charges incurred, and the cost of returning the package back to us. This amount will be deducted from your refund.
What if the product arrived damaged?
We did our best in designing our signature package to offer not just one-of-a-kind unboxing experience, but also provide maximum protection for its contents. In the (rare) case of receiving damaged goods, please notify us immediately and we will agree about how we can make it up to you. We may ask you to provide a photo and/or written proof before offering any kind of refund or replacement. Notify us immediately also if any items you receive are incorrect or incomplete.
My shippment was seized - what now?
We cannot be held responsible for any orders that are seized, impounded or have additional duty charged on them by Customs.
Where do you ship?
At the moment we ship to all European Union (EU) countries and the United States, with the exception of the following states: AA, AE, AK, AL, AP, AR, DE, GU, HI, IA, ID, IL, KY, MD, MI, MN, MS, MT, OH, OK, PA, PR, SD, TX, VA, VT, WV and WY.
Unfortunately, we also cannot ship to Canada, Guam, Puerto Rico, PO Boxes and APO/FPO/DPO (AE/AP/AA) addresses. But don't hesitate to stay in touch, because we are expanding to new territories every month.
When will my order arrive?
Delivery times vary according to your selected delivery address and availability of the ordered items. A signature may be required for delivery.
For more information, please read our terms and conditions