Where do you deliver?
At the moment we deliver to all European Union (EU) countries and the United States, with the exception of the following states: AA, AE, AK, AL, AP, AR, DE, GU, HI, IA, ID, KY, MD, MI, MN, MS, MT, OH, OK, PA, PR, SD, TX, UT, VA, VT, WV and WY. We also cannot deliver to Canada, Guam, or Puerto Rico. In addition, delivery to PO Boxes and APO/FPO/DPO (AE/AP/AA) addresses, as well as forwarding services and courier depots, is not possible.
Worldwide shipping is available. To find out if we’re able to deliver to your country, please contact us.
Where do you ship from?
Everywhere! We work with a network of licensed retail partners from across the US. We also work with retailers worldwide who ship to our international members. Your orders will ship from the vendor with the best price that is closest to you, in this order. Our vendors rely on various third-party courier services.
When will my order arrive?
Our vendors usually require 1-5 business days to prepare your shipment. Shipping times vary according to your delivery address and availability of the ordered items. We always provide a tracking link that contains a delivery estimate once an order ships.
Is there anything else I should be mindful of?
A person of legal drinking age must sign for the order. As deliveries usually happen during business hours, we suggest shipping to a work address if possible.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
Shipping and Return Costs
Members have their orders shipped for free. Non-members may purchase from our store and normal shipping fees will apply. We rarely offer shipping discounts as these are part of our Membership deal.
Instances where members and non-members are liable to pay return and repackaging costs are outlined on this page.
We do our best to keep return shipping and repackaging costs to a minimum; however, the return fee is mutually exclusive to any discount applied to an order and the fee we charge initially. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply).
Can I return an order?
You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste.
Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.
What happens if my order returns?
If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we reserve the right to withhold the costs of the shipment's return from the refund. We often resolve issues in our Members' favor even when the courier is not at fault, though we determine this on a case-by-case basis.
In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment is returned.
Our customer care is quick to assist if something goes wrong due to courier-related issues. We always resolve these in your favor—either by resending or fully refunding, depending on the circumstances. In some instances, we might require your help with resolving the issue.
What if a product is damaged or wrong?
We did our best when designing our signature packaging to offer not just a one-of-a-kind unboxing experience, but also to provide maximum protection for its contents. In the rare case of receiving damaged or incorrect goods, please notify us immediately, and we will be happy to arrange an exchange. If a replacement item is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received.
In such cases, please send over photos of the damaged or wrong product(s) and the packaging, as this will speed up the resolution time.
I'm an international member and my shipment was seized—what now?
We are not familiar with the intricacies of import laws for every country. It is your responsibility to understand your local policies before ordering. We're not able to estimate any additional fees you may be charged by your country's authorities. We cannot be held responsible for any orders that are seized, impounded or have additional duty charged on them.
For more information, please read our Terms & Conditions
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